Auto-zone-control-systems Remote Link II Technical Guide, Installation Instr Manuel d'utilisateur télécharger pdf (Page 17)

Remote Link II Technical Guide

Operator Interface

Troubleshooting Tips

Problems with Prism Software

• Verify that the correct COM port, created by the

USB or serial connection, is selected in the Job Site

Window. The COM port number is found in <Control

Panel>, <System>, <Hardware>, <Device

Managers>, <Ports>.

• Verify that the phone number of the remote job site

was typed correctly.

Troubleshooting

Problems with the USB Connection

• Verify that the RDY LED lights up when you try to

connect to a job remotely in Prism. If it doesn’t light

up, disconnect and reconnect the USB connection.

• Verify that the USB drivers have been installed

properly.

NOTE: WattMaster Controls Technical Support cannot

troubleshoot internal PC and/or Windows

-based

operating system problems.

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Auto-zone-control-systems Remote Link II Technical Guide, Installation Instr Manuel d'utilisateur Page 17